Managed Services

Respond Proactively To IT Issues

Overview

Break Fix or Managed Services

Managed Services emphasise a proactive, ongoing oversight of IT systems, this allows room for a deeper understanding of a business so as to provide greater insight to support with the future in mind.It’s all about prevention and being proactive when aligning IT with business objectives.

Conversely, Traditional IT Providers operate reactively, addressing issues as they arise and typically charging based on the task or hours worked. Their approach is more transactional, centred on immediate problem-solving.

Novatek have a highly trained and dedicated support team to watch over your business technology daily. Our team span Australia and New Zealand and have a deep understanding of the varying challenges technology can bring

What you will get :

Predictable costs
A team of experienced engineers working for your business
Improved performance and efficiency
A scalable IT service solution
Enhanced security with access to the latest technology
Increased productivity due to less downtime

Managed IT Services Highlights

Fully Managed IT Support

Novatek take complete responsibility for your business's IT infrastructure. It is the equivalent of having a fully-fledged IT department without the overhead and complexities of managing one in-house.

Proactive Maintenance

Novatek continuously monitor your systems, preventing potential issues and reducing downtime. Instead of reacting to incidents after they've happened, proactive support prevents them from happening.

Backup & Disaster Recovery

Novatek Backup & Disaster Recovery comes with a variety of features designed to protect data and ensure business continuity in the event of system failures, data breaches, natural disasters, or other unforeseen incidents.

Cost Management

Having a fixed cost for IT services helps in terms of budgeting and financial planning as there are no hidden costs that get out of control as typical on an ad-hoc plan. It provides a more predictable monthly or annual cost.

Strategic Consulting

Novatek provide expert advice and guidance to ensure your technology and strategies align with your business objectives and industry best practices. We help bridge the gap between IT operations and the overarching business strategy.

Latest Technology

Gain access to the latest tools to help stay up to date with the lates security trends and methods so as not to see your business fall behind the times. It's much easier managing an environment than changing it every year.

Wahy are Managed Services Important

Managed services are a game-changer in today’s digital landscape. By partnering with experts who proactively oversee your IT needs, a business can focus on their core objectives with peace of mind knowing their digital space is protected.

This approach not only ensures consistent and efficient operations but also brings about cost savings, enhanced security, and access to cutting-edge technologies.

With Novatek as your Managed Service provider, your business can nimbly navigate the complexities of modern tech, scaling as you grow, and ensuring you’re always ahead of the curve.

01

Expertise and Experience

This provides access to a team of IT experts with diverse skills and experience, ensuring that all your IT needs are handled professionally and efficiently.

02

Cost-Effectiveness

They offer a more cost-effective solution compared to hiring, training, and maintaining an in-house IT staff, especially for small to medium-sized businesses.

03

Redirect Focus

Outsourcing IT management allows organisations to focus on their core business activities rather than getting sidetracked by IT issues.

04

Proactive Approach

Managed IT services often take a proactive approach to prevent issues before they occur, reducing downtime and increasing productivity.

05

Better Peformance

Regular maintenance, updates, and timely troubleshooting lead to better system performance, reliability, and reduced downtime.