why are managed services important?
Managed services are a game-changer in today's digital landscape. By partnering with experts who proactively oversee your IT needs, a business can focus on their core objectives with peace of mind knowing their digital space is protected.
This approach not only ensures consistent and efficient operations but also brings about cost savings, enhanced security, and access to cutting-edge technologies.
With Novatek as your Managed Service provider, your business can nimbly navigate the complexities of modern tech, scaling as you grow, and ensuring you're always ahead of the curve.
Managed Services or Break Fix IT Support?
Managed Services emphasise a proactive, ongoing oversight of IT systems, this allows room for a deeper understanding of a business so as to provide greater insight to support with the future in mind.It's all about prevention and being proactive when aligning IT with business objectives.
Conversely, Traditional IT Providers operate reactively, addressing issues as they arise and typically charging based on the task or hours worked. Their approach is more transactional, centred on immediate problem-solving.
Novatek have a highly trained and dedicated support team to watch over your business technology daily. Our team span Australia and New Zealand and have a deep understanding of the varying challenges technology can bring
Fully Managed IT Support
A fully managed IT support engagement with Novatek is the equivalent of having a fully-fledged IT department without the overhead and complexities of managing one in-house. Novatek take complete responsibility for your business's IT infrastructure.
- Included Features:
- 24/7/365 Monitoring
- End-to-End Management
- Routine Maintenance
- Scalability
- Strategic IT Planning
Proactive Maintenance
Novatek continuously monitor your systems, preventing potential issues and reducing downtime and improved user satisfaction. Instead of reacting to incidents after they've happened, proactive support prevents them from happening.
- Included Features:
- Continuous Monitoring & Management
- Automated Alerting
- Preventative Maintenance
- Performance Tuning
- Remote Support
Backup & Disaster Recovery
Novatek Backup & Disaster Recovery comes with a variety of features designed to protect data and ensure business continuity in the event of system failures, data breaches, natural disasters, or other unforeseen incidents.
- Included Features:
- Automated Backups
- Onsite and Offsite Backup
- Proactive Monitoring
- Microsoft and Google SaaS Backup
- Regular reporting
Predictable Costs
Those unexpected bills from software updates, equipment glitches or security issues can throw off your budget and make planning a headache. That's why we champion our managed services. With our flat-fee model, you'll experience predictable IT expenses, giving you peace of mind and a clearer financial path ahead.
- Included Features:
- Flat-fee Pricing
- Reduced Unplanned Expenses
- Cost-Effective access to Expertise
- Reduced Capital Expenditure
- Scalability
Strategic Consulting
Novatek provide expert advice and guidance to ensure your technology investments and strategies align with your organisational objectives, long-term goals, and industry best practices. We help bridge the gap between IT operations and the overarching business strategy.
- Included Features:
- IT Roadmapping
- Technology Assessments
- Business IT Alignment
- Emerging Technology Insights
- IT Governance
Reporting and Analytics
Understanding and interpreting data is essential for business growth and development. Novatek provide a well-rounded managed service that is followed up with reporting across multiple areas of the business to help you make informed business decisions.
- Included Features:
- Data-driven Decision Making
- Performance Monitoring
- Identifying Trends
- Cost Optimisation
- IT Infrastructure Analytics